Shipping Policy

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Yes, we can ship to you!
Sorry, unfortunately we cannot ship to you. Why? Check out Free the Grapes to learn more.

Shipping FAQ

WHEN WILL MY WINE SHIP?

At our discretion, and to protect the wine during inclement weather, orders placed Wednesday through Sunday may not ship until the following Monday or Tuesday. During times of extreme weather, we may not ship until we feel the wine will arrive in the condition that the winemaker intended. If you need expedited shipping, please contact us at one of the numbers below and we will make every attempt to expedite your order.

Monday through Friday:707–260–0547 | Website@PineRidgeWine.com

Weekends and Wine Club members:800–400–6647 | WineClub@PineRidgeWine.com

CAN THE CARRIER LEAVE THE WINE ON MY DOORSTEP?

No. Wine must be signed for by an individual 21 years or older. A business address where someone will be present to sign during normal business hours is preferred.

WHAT IF I AM NOT AT HOME TO RECEIVE THE WINE?

UPS and FedEx will attempt delivery three days in a row. After the third attempt, they will hold the wine at their hub for an additional three days before returning it to us. Please note that the wine’s condition is guaranteed only when signed for on the first delivery attempt, which is why we prefer a business address.

WHY DO YOU PREFER A BUSINESS ADDRESS?

A business address is preferred for three reasons:

  1. Carriers typically deliver to business addresses earlier in the day and to residential addresses in the late afternoon and early evening.
  2. We prefer the wine to be removed from the carrier’s truck as quickly as possible to ensure its quality.
  3. At a business address, someone 21 years or older will be able to sign for the wine on the first delivery attempt.

WHAT IF I CANNOT RECEIVE WINE AT MY BUSINESS ADDRESS?

We suggest sending it directly to a UPS Customer Center, a UPS Access Point, or a FedEx Office. They do not charge to hold your wine and they allow you three to five days to pick it up before it is returned to us. Currently, The UPS Store charges to receive and hold your packages unless you have an account with them. Contact us to find a location near you.

WHY IS IT IMPORTANT THAT I SIGN FOR THE WINE ON THE FIRST DELIVERY ATTEMPT?

Wine, like chocolate or flowers, would not fare well if left on a truck for multiple days in changing temperatures. Although wine is somewhat protected by its bottle, it’s best to get it off the truck as soon as possible. We guarantee the wine’s condition only when signed for on the first delivery attempt.

WHAT IF MY WINE IS RETURNED TO THE WINERY?

If your wine is returned to us, please contact us to schedule a new shipment date. Please note that return and reshipment charges will apply, as these costs are charged to us by the carrier.

Wine that has been sent and then returned to the warehouse cannot be resold. We will reship fresh wines to you at no charge; however, shipping charges from the carrier will apply.

If you choose not to have the wine reshipped, we will credit you for the wine minus the shipping charges.

WHAT IF I AM OUT OF TOWN AND NEED TO REDIRECT MY ORDER?

Contact us immediately to direct the wine to the address of a friend, a business, a neighbor, or the local UPS Customer Center. Choose UPS Customer Center only if you will be able to pick up the wine within five days

Monday through Friday:707–260–0547 | Website@PineRidgeWine.com

Weekends and Wine Club members:800–400–6647 | WineClub@PineRidgeWine.com

If your wine is returned to us, you will be responsible for the return and reshipment fees passed on to us by the carrier.

IMPORTANT NOTE: Wine cannot be rerouted from one state to another state.

CAN I REROUTE MY OWN ORDER?

It’s best to contact us to reroute your order. For example, if you decide mid-shipment that you would like it rerouted to a local FedEx Office, your current shipment may already be en route via UPS, which will not deliver to a FedEx Office. In this case, it cannot be rerouted to FedEx, but will need to be rerouted to a UPS Customer Center, a friend, or a business address.

IF I SEND MY WINE TO A UPS OR FEDEX LOCATION, CAN I HAVE A FRIEND PICK IT UP?

The carriers will release the package only to the person whose name is on the label, and you will need to show your identification. If, for convenience, you choose to have your packages sent directly to a FedEx Office but did not list your spouse on the label, your spouse may not be able to pick it up, even if his or her identification shows the same address.

I REQUESTED THAT MY ORDER BE CANCELLED. WHY AM I BEING CHARGED FOR SHIPPING?

If you just placed your order, we will refund the cost of your order in full. However, if the wine has already left the warehouse, the winery will be billed by the carrier for both the original shipping charges and the return shipping. These fees charged to the winery will be passed on to you.

WHEN WILL I RECEIVE MY TRACKING NUMBER?

When your wine is received by the carrier and they scan the package into their system, a tracking number will automatically be generated. Sometimes you do not see movement until the driver leaves the warehouse with the package on his or her truck.

Ohio and New Jersey: Because this is a three-tier state, your tracking number will arrive but will not activate until the retailer hands the package to the UPS carrier, which is typically a day before the package will be delivered to you.

HOW DO YOU VERIFY MY AGE WHEN I PURCHASE WINE?

To purchase, receive and sign for wine packages, you must be 21 years and older. The person receiving the delivery may be required to show identification

Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. When you place an order, you represent to Pine Ridge Vineyards that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old. When the wine is delivered, the person receiving the delivery may be required to show identification proving that he or she is at least 21 years old.

Pine Ridge Vineyards makes no representation to the legal rights of anyone to ship or import wine into any state outside of California.