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Frequently Asked Questions

Shipping FAQs

Can the carrier leave the wine on my doorstep?

What if I am not at home to receive the wine?

What if I cannot receive wine at my business address?

Why is it important that I sign for the wine on the first delivery attempt?

What if my wine is returned to the winery?

What if I am out of town and need to redirect my order?

Can I reroute my own order?

If I send my wine to a UPS or FedEx location, can I have a friend pick it up?

I requested that my order be canceled. Why am I being charged for shipping?

When will I receive my tracking number?

How will my wine be shipped when temperature-controlled shipping is in place?

How do you verify my age when I purchase wine?

When will my wine ship?

At our discretion, and to protect the wine during inclement weather, orders placed Wednesday through Sunday may not ship until the following week. During times of extreme weather, we may delay orders or use the temperature-controlled shipping provided by the fulfillment company we use. If you need expedited shipping, please contact us at one of the numbers below, and we will make every attempt to expedite your order.

Monday through Friday: 707-260-0398 | Website@PineRidgeWine.com
Weekends and Wine Club members: 800-400-6647 | WineClub@PineRidgeWine.com

Can the carrier leave the wine on my doorstep?

No, wine must be signed for by an individual 21 years of age or older. A business address is preferred.

What if I am not at home to receive the wine?

UPS and FedEx will attempt delivery three days in a row. After the third attempt, they will hold the wine at their hub for an additional three days before returning it to us. Please note that the wine’s condition is guaranteed only when signed for on the first delivery attempt, which is why we prefer a business address.

What if I cannot receive wine at my business address?

We suggest sending it directly to a UPS Customer Center, a UPS Access Point, or a FedEx location. They do not charge to hold your wine, and they allow you three to five days to pick it up before it is returned to us. Currently, the UPS Store charges to receive and hold your packages unless you have an account. Contact us to find a location near you.

Why is it important that I sign for the wine on the first delivery attempt?

Although wine is somewhat protected by its bottle, it’s best to get it off the truck as soon as possible. We guarantee the wine’s condition only when signed for on the first delivery attempt.

What if my wine is returned to the winery?

If your wine is returned to us, please contact us to schedule a new shipment date. Please note that return and reshipment charges will apply, as these costs are charged to us by the carrier.

Wine that has been sent and then returned to the warehouse cannot be resold. We will reship fresh wines; however, shipping charges from the carrier will apply. If you choose not to have the wine reshipped, we will credit you for the wine minus the shipping charges.

What if I am out of town and need to redirect my order?

Contact us immediately to direct the wine to the address of a friend, a business, a neighbor, or the local UPS Customer Center. Choose a UPS Customer Center only if you will be able to pick up the wine within five days. Contact information is listed below.

Monday through Friday: 707-260-0398 | Website@PineRidgeWine.com
Weekends and Wine Club members: 800-400-6647 | WineClub@PineRidgeWine.com

If your wine is returned to us, you will be responsible for the return and reshipment fees passed on to us by the carrier.
IMPORTANT NOTE: Wine cannot be rerouted from one state to another state.

Can I reroute my own order?

It is best to contact us to reroute your order. Please note that there is a redirect fee of $15.00 per package charged by the courier.

If I send my wine to a UPS or FedEx location, can I have a friend pick it up?

The carriers will release the package only to the person whose name is on the label, who must show identification. If, for convenience, you choose to have your packages sent directly to a FedEx office but did not list this person on the label, the person will not be able to pick it up, even if his or her identification shows the same address.

I requested that my order be canceled. Why am I being charged for shipping?

If you just placed your order, we will refund the cost of your order in full. However, if the wine has already left the warehouse, the winery will be billed by the carrier for both the original shipping charges and the return shipping. These fees charged to the winery will be passed on to you.

When will I receive my tracking number?

When your wine is received by the carrier and the packaged is scanned into the carrier’s system, a tracking number is automatically generated. Sometimes you do not see movement until the driver leaves the warehouse with the package on their truck.
New Jersey: Because this is a three-tier state, shipments are handled differently than if they were shipping direct. Three-tier orders to New Jersey ship on a Wednesday, and a tracking number will be sent via email indicating that a label has been created and will not display any movement until the retailer hands the package to the FedEx carrier, which is typically a day before the package will be delivered to you.

How will my wine be shipped when temperature-controlled shipping is in place?

All orders shipped via temperature control are released once a week (Friday) and are delivered the following week. Please note that the tracking information released for packages shipped via temperature control trucks is inactive until the package arrives in your state. You will notice that the tracking information reads that a label has been created, and the tracking number will continue to display this information until the day prior to delivery. The tracking number is activated when FedEx scans the package into its system.

How do you verify my age when I purchase wine?

To purchase, receive, and sign for wine packages, you must be 21 years and older. The person receiving the delivery may be required to show identification.

Alcoholic beverages may be sold and delivered only to persons who are at least 21 years old. When you place an order, you represent to Pine Ridge Vineyards that you are at least 21 years old and that the person to whom delivery will be made is at least 21 years old. When the wine is delivered, the person receiving the delivery may be required to show identification proving that he or she is at least 21 years old.

Pine Ridge Vineyards makes no representation to the legal rights of anyone to ship or import wine into any state outside California.

 

FAQ & Terms of Club Membership

 

How often will I receive wine selections?

How do I change my account information?

Will I be notified when my selection is released?

Does someone need to be present when my shipment is delivered?

How long is my will-call available for pickup?

What information do I need to bring when visiting the winery?

Do I need a reservation for a tasting?

Can I extend my membership benefits to friends

Can I purchase a gift membership?

What is the membership cancellation requirement?

If I unsubscribe from the Pine Ridge Vineyards emails, will I still receive important club shipment information?

How often will I receive wine selections?

You will receive wine selections four times per year. Your credit card will automatically be billed for the retail price of the wines less your 20 percent discount, plus any applicable state taxes and shipping fee.

How am I notified of upcoming shipments?

Our main form of communication with members is email. Please note that we do not sell, share, lease, or rent your information; your information is for our use only. An email will be sent two weeks before each shipment to notify you of the wines that will be shipped and the cost. In this email, we will ask that you check the information listed to ensure your credit card number, expiration date, and shipping address are current. You may also delay your shipment if you are going on vacation. Changes to your account must be made by the deadline date noted in the email to avoid any return, redirect, or reshipment fees.

It is your responsibility to notify us of changes to your account, which include, but are not limited to, email address, telephone number, or shipping address. If you inform us of information changes after the shipment has been processed, you will incur a return and/or redirect fee.

How do I change my account information?

When you sign up for the wine club, we create an online profile for you with a login ID and password, which is sent in your Welcome email. You may visit PineRidgeVineyards.com to update your information at any time, except during a small window surrounding your shipment—after the deadline date for changes and before the scheduled shipment date. Changes made during this window may incur a fee. You may also contact us directly to update your account.

When will I get billed for the club selection?

Typically 7–10 business days before each shipment date, your credit card will be billed and your order released to the fulfillment warehouse for packing, palletizing, and shipping. To avoid any return or redirect charges, you must make changes to your account by the deadline date outlined in your pre-release notification, after which the charge is processed and the confirmation sent.

Will I be notified when my selection is released?

Yes. Will-call and ship members will receive a confirmation email on the billing date. Ship members will also receive an email automatically generated by our system, listing the tracking number of your package. Click on the link to follow your package’s progress. Will-call members will receive a reminder email of the last weekend to pick up their selections.

Does someone need to be present when my shipment is delivered?

Yes. All wine shipments must be signed for by someone 21 years of age or older. Please track your package’s progress by clicking on the tracking number in the automated email generated when your wine leaves the warehouse. To avoid any return, redirect, or reshipment fees, we suggest that you provide a business address. If you do not have a business address, contact us and we can update future packages to ship directly to the nearest UPS Customer Center, UPS Access Point, or FedEx office, which will hold your wine without charge for three to five days.

What happens if I miss a delivery?

Carriers will attempt three deliveries. After the third attempt, the carrier will hold the package at its hub for an additional three days before returning the package to the winery. You will be responsible for the return and reshipment charges.

Pine Ridge Vineyards guarantees the condition of the wine when signed for on the first delivery attempt.

How long is my will-call available for pickup?

We kindly request that the wine is picked up in the month it was billed, after which the wine will automatically be shipped to the address on file. Shipping charges will apply.

If wine is not picked up within this time window and we ship the wine to you, please note that your order will be credited and a new order processed with shipping charges and proper tax rates for the destination address. Credits may take 2–10 days to be visible on your statement.

Can I have someone else pick up my will-call?

Yes, but you must first send written authorization to WineClub@PineRidgeWine.com. We ask that you notify us at least five days in advance and include the name of the person who is picking up the wine.

What information do I need to bring when visiting the winery?

Wine club members must present a valid ID to enjoy member benefits and discounts on purchases.

Do I need a reservation for a tasting?

Reservations are strongly encouraged as they fill quickly, especially on weekends. Please book early to ensure there is availability for your preferred date. You can book Estate Tastings, your complimentary experience, directly online or by calling wine club concierge.

Tours and elevated experiences are available by reservation. Club members receive special savings on elevated experiences. Please check your membership tier to review available benefits.

Can I extend my membership benefits to friends?

Members must be present for their guests to enjoy complimentary Estate Tastings, Cave Tours, Elevated Experiences, and club savings.

Can I purchase a gift membership?

Yes. The minimum requirement is four shipments. Please have the recipient’s date of birth, email address, telephone number, and valid shipping address where he or she will be available to sign for the wine on the first delivery attempt, along with your gift message.

What is the membership cancellation requirement?

Requests to cancel your membership can be made after you have received two club shipments and with a 30-day notice. If the cancellation notice occurs during a scheduled club month (February, April, September, November), that shipment will be processed and shipped as your final. All wine purchases, tax, and shipping are nonrefundable after billing. A cancellation fee of $175 will be applied to the card on file if the membership is cancelled prior to the receipt of the second shipment.

Cancellation requests must be submitted in writing to WineClub@PineRidgeWine.com.
Cancellation requests will be confirmed in writing. If you do not receive a confirmation within a few days, please contact us again.

If I unsubscribe from the Pine Ridge Vineyards emails, will I still receive important club shipment information?

Yes, Pine Ridge Vineyards has two email lists:
1. Wine club mailing list: Emails include pre-release notifications, tracking numbers, and club event information.
2. General mailing list: Emails include special offers, event information, and announcements of new releases.